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KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance.

Divurgent + KLAS

Divurgent has enjoyed a consistent positive track record in its KLAS rankings. KLAS rankings are fluid and constantly changing, but they provide a quality barometer for us to monitor industry and client satisfaction as we continually strive to meet our goal of 100% reference ability.

Last year, in the KLAS performance report, Go-Live Support 2015: Consistency Required to Stay on Top, Divurgent was the only firm to receive above average scores in all 5 categories – Quality of Clinician Consultants, Elbow-to-Elbow Support, Project Management, Command Center Leadership, and 24/7 Support. In this report, Divurgent also achieved the highest score of 93.5 in customer satisfaction. Read more about it here.

“Divurgent was flexible and responsive from the very beginning. They were always willing to work with us on anything we needed. We appreciated that even during the sales process we could tell that they didn’t want to just sell us services like some firms do. Divurgent seemed engaged and interested in our needs and in making sure we would be successful.″ – Customer Response (Go-Live Support 2015 Performance Report, December 2015 | page 96. ©2015 KLAS Enterprises, LLC. All rights reserved.

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