Clinical No-Show Rates. Is Technology a Contributor?

Following the 2001 Institute of Medicine’s landmark report “Crossing the Quality Chasm: A New Health System for the 21st Century”1, a great deal of attention has been given to the transformation of care. With the implementation and utilization of technology involved in most transformational efforts, many processes can be streamlined and made more efficient. However, implementation of technology can also have a disruptive affect as well as unintended consequences.

This study will examine the current body of literature surrounding patient “no-shows” to a medical appointment and will look at how one system’s transformation of care, involving implementation of electronic scheduling and electronic health record, disrupted many aspects of transitional care, ultimately leading to a higher no-show rate.

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