“Divurgent was flexible and responsive from the very beginning. They were always willing to work with us on anything we needed. We appreciated that even during the sales process we could tell that they didn’t want to just sell us services like some firms do. Divurgent seemed engaged and interested in our needs and in making sure we would be successful,” states a Divurgent client to KLAS.1″
Virginia Beach, VA. December 11, 2015—Divurgent, a leading healthcare IT consulting firm, today announced the company’s Activation Management Practice has been named the top-rated vendor for go-live support services, as determined by the newly published KLAS “Go-Live Support 2015: Consistency Required to Stay on Top” performance report.
Divurgent achieved the highest score of 93.5 in customer satisfaction overall when compared to its competitors; the KLAS report rates each company in the Go-Live support categories of Quality of Clinician Consultants, Elbow-to-Elbow Support, Project Management, Command Center Leadership, and 24/7 Support. As the only firm to receive above average scores in all 5 categories, KLAS wrote “Divurgent tops the market, with rave reviews for an impressive methodology, very responsive communication, and knowledgeable consultants who come in understanding clients’ go-live support needs.2”
“The primary goal of Divurgent’s Activation Management Practice is to leverage our proven methodologies to improve end-user readiness and adoption,” states Tom Vasko, Divurgent’s Vice President of Activation Management. “This approach allows clinicians and end-users to quickly adapt to the new changes, allowing them to focus on the care of their patients.”
Divurgent’s Activation Management services prepares clients for the next generation of Health IT. Utilizing end-to-end implementation practices that focus on successful adoption and proven performance improvements, Divurgent deploys clinical and technology strategies that are designed to improve workflows, optimize revenue performance, realize project benefits, and reduce overall IT cost.
“Being recognized by our clients and KLAS as the top-performing vendor for our go-live delivery services is a tremendous honor” said Steve Eckert, President & Chief Operation Officer, Divurgent. “It is a true reflection of our Team’s dedication and commitment to our clients, and to the success of each and every project.”
To purchase the full KLAS Go-Live Support 2015 Performance Report, healthcare providers and vendors can visit www.KLASresearch.com
Source 1: “Go-Live Support 2015 Performance Report,” December 2015 | page 96. ©2015 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com
Source 2: “Go-Live Support 2015 Performance Report,” December 2015 | page 2. ©2015 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at https://www.twitter.com/KLASresearch.
Divurgent is not the typical healthcare consulting firm. As a nationally recognized company, we are committed to healthcare evolution and the strategies and processes that make it possible. We help our clients evolve in payment and delivery reform, as well as patient engagement, providing higher quality of care, lower cost of care, and healthier communities.
Focused on the business of hospitals, health systems and affiliated providers, Divurgent believes successful outcomes are derived from powerful partnerships. Recognizing the unique culture that every organization offers, we leverage the depth of our experienced consulting team to create customized solutions that best meet our client’s goals. Utilizing best practices and methodologies, we help improve our client’s operational effectiveness, financial performance, and quality of patient care. For more information about Divurgent, visit us at www.divurgent.com
Keri DeSalvo, Marketing Director