by Emily Carlson, Principal Consultant
In a time where technology can help to drive many efficiencies in our daily workflows, does it have a place for assisting clinicians to collaborate more efficiently in the name of patient care?
We think so, and we’ve identified some ways that an integrated platform can help streamline clinical communication.
By allowing online collaboration between clinical and administrative team members, technologies such as Microsoft Teams allows a patient-centric communication approach utilizing a singular toolset.
With the ability to integrate EMR data, clinical team members can collaborate on a patient’s care within Teams to prevent any siloed conversations, removing the need for a telephone call to further discuss and review next steps. Chat messages, built on the protection of Microsoft’s Cloud Platform, can occur with multiple care administrators to discuss patient issues and concerns, and disseminate information to their core care team.
This can allow for those providers that are already seeing a very heavy patient load to have an online, direct response tool to others within a facility and streamline the outward communication. This can even go as far as responding to clinical coding questions and removing emails regarding topics that could be handled with a quick reply.
Outside of direct patient related collaboration, Teams can be utilized broadly within an organization to broadcast vital Facility-wide organizational communication or targeted ward-based communication that allow organizations to disseminate specific messages to impacted Team Members. These capabilities allow you to gain efficiencies across all areas of your organization and, in turn, provide a collaborative team approach to patients, administration, and delivery of a best-in-class healthcare organization; retaining high-performing clinicians and team members.
While no tool will replace the necessity for face-to-face communication, the ability to provide real-time, collaborative responses help to structure those meetings.
Lots more to come on this conversation – certainly an emerging theme as Microsoft drives more value to healthcare organizations through their platforms. We’ll be hosting a focus group at the CHIME 19 Fall Forum, if we don’t catch you there, look for a follow-up blog mid-November! If you’d like to discuss this more or pick my brain a little, reach out at firstname.lastname@example.org!