Best Practices for Supporting Old and New Systems

Electronic Health Records (EHR) and Enterprise Resource Planning (ERP) system implementations are one of the most important strategic decisions and are among the largest capital outlays a healthcare organization will make. These new systems require resources to design, build, test, train, deploy, and support – rightfully so, these new systems should be a strategic priority for your organization.

How should an organization plan for staffing a priority project like EHR/ERP implementations while still maintaining legacy applications that are still critical to day-to-day operations?

Industry best practices stress that freeing your current staff to focus on the new system is the best means of success. But why? Well, here’s a few reasons:

  1. It allows your staff to focus on the new system and new system requirements
  2. It develops the institutional knowledge of your staff for post-implementation continuity
  3. It alleviates the need for staff to juggle the competing priorities of current workload/end user expectations vs. organizational priority of implementing a new system

Using outside staff to support existing applications, in this case, makes sense and allows full-time staff to focus their energy on the new system, allowing them to focus on the tasks and priorities of the new system while becoming familiar with functions and processes of the new environment.

Partnering with a company that can offer flexible, scalable legacy support/application management can keep legacy systems operational, provide support to end users, and drive continued day-to-day system maintenance during the key-critical implementation activities.

Our team has worked with clients to develop plans ranging from complete program development to small project staffing to simple staff augmentation and backfill roles – we’re able to ramp up or down staffing as needs change and supplement support in any area of implementation, such as implementation program / project management, filling analyst gaps, training, activation support, and help desk.

Application Management is an increasing area of need in our industry and not something to ignore – watch for future blogs related to planning, data, expectations, communication, leveraging resources and end of project transition.

To discuss this further or to find out all Divurgent has to offer, email me at – I’d be happy to send you some more materials or jump on a quick phone call.

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