Implement & Support

As a top KLAS-rated Implementation Support and Staffing vendor, we provide a full scope of end-to-end services ranging from staffing to advisory services. Divurgent’s implementation approach aligns with and augments EHR vendor methodologies to establish clear communication paths, engage appropriate stakeholders, and realize the full benefits of your EHR investment.

Our team also provides EHR support associated with system upgrades, general ticket management, informatics, legacy systems, and reporting. We augment your existing project team across these support functions or can provide them as a managed service.

Divurgent has done a really good job for our organization. The resources they provide have lots of experience. They are very strong technically and have been very helpful with interfaces. While we are implementing a new clinical system, they are working hard to help us with the interfaces for the other systems with which the clinical system will need to communicate.

VP Health System

Solution Structure

Our implementation advisory services support EHR adoption by focusing on change management from the start of your project. By incorporating change management principles into the implementation, you enhance end-user buy-in and mitigate post-live workflow disruptions to clinical and administrative staff. Our methodology also assesses organizational readiness, establishes project goals and priorities, and improves operational involvement by engaging staff early and often.
As examples, we:

  • Assist in the creation of a total cost of ownership (TCO) model, focusing on implementation and interface management, maintenance and long-term support needs.
  • Co-develop project governance structure, goals, and guiding principles.
  • Introduce change management to assist the organization with process and cultural changes.
  • Develop a high-level project plan including a method for prioritizing the deployment sequencing based on practice readiness assessments.

Divurgent Difference

  • Divurgent Difference

    Market-leading access to highly qualified technical and operational experts

  • Divurgent Difference

    Company-wide focus on continuing education, up-to-date vendor certifications, and access to our internal tools

  • Divurgent Difference

    Divurgent leadership with direct, hands-on experience working with organizations to plan, build and successfully manage the implementations

  • Divurgent Difference

    Divurgent Implementation Playbook developed from dozens of similar implementations

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