Managed Services

Become a part of the growing number of organizations that have reduced costs and gained visibility into SLAs and KPIs with Divurgent’s application management or service desk managed services. Our KLAS top-rated tools and specialized system experts enhance customer service by reducing ticket volumes, maintenance tasks, and staffing challenges.

We take the headache out of support and allow IT leaders to focus on important strategic initiatives. Our flexible staffing and capitated or volume-based pricing structures are tailored to your unique needs and allow you to reduce operational costs by taking advantage of our economies of scale.

Solution Structure

Divurgent’s onsite or offsite application management and service desk solutions integrate with your existing systems and support teams to enhance process metrics and customer satisfaction. We leverage advanced reporting and analytics platforms and industry recognized methods for continuous service improvement (ex. CMMI, ITIL, and Six Sigma) to reduce ticket and call volumes. Our managed services reporting package will provide you with a clear picture of your operational KPIs and your ability to match IT resources to business demands.

Our solution spans enterprise applications, legacy applications, and EHR service desks. Additionally, Divurgent has worked with organizations to develop tailored managed services around specific resource-intensive areas such as report development and testing.

Divurgent Difference

  • Divurgent Difference

    Robust managed service analytics package to with KPIs linked to desired outcomes

  • Divurgent Difference

    Local, central or virtual service desk structures

  • Divurgent Difference

    Experienced and engaged Divurgent leadership team committed to your success

  • Divurgent Difference

    Broad and deep knowledge of EHR applications

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