Volume 2, Edition 3: Consumer-Centric Healthcare

>>Healthcare Hot Topics

Consumer-Centric Healthcare
Colin Konschak, Divurgent

Consumer-driven health plans are the heart of today’s health care consumerism. For the first time, consumers have the ability to take control of their own health by being able to select providers, services, and benefits that uniquely fit their needs and desires.

With the consumer-centric focus, the customer is more active and engaged in the decision-making process because they are both purchaser and user of the health care provided in the plan. Decision support comes from personal advisors, the Internet, doctors, nurses, medical staff, patient decision aids, and other resources. The physician remains as a trusted source who serves as both a provider and a consultant.

A survey conducted late in 2009 by Aon Consulting and the International Society of Certified Employee Benefit Specialists shows that 44% of employers offer employees a consumer-driven health plan, up from 28% in 2006. Most of those employers, 56% of them, link the consumer-driven health plan to a health savings account. Thus, employees can contribute to the account with their own money, retain ownership, and transfer it if they depart from that employer.>>read more


>>In the Community

Competing for Charity – Divurgent Raises $5,000 for Miami Children’s Hospital

OLYMPUS DIGITAL CAMERAEach year Divurgent holds a company retreat where team members gather and collaborate on past accomplishments and set future achievements.

During this year’s retreat in Miami, team members participated in a variety of team building activities and games, where they had to successfully work together to win each challenge. The prize? Raising money for Miami Children’s Hospital.

“One of our primary goals during each retreat is to promote awareness of our team spirit and to reinforce commitment to shared goals and objectives,” says Mary Sirois, Principal of Divurgent’s Clinical Transformation Practice and this year’s Retreat Coordinator. “What better way to encourage our team members to unite, than a friendly competition which will raise money for an amazing charity and support Divurgent’s Community Commitment to helping children’s health.”>>read more


>>Welcome to Divurgent

Carolyn Kelly
Carolyn joins our Clinical Transformation (CT) team and will be the CT Lead for an upcoming project with a 2-hospital system implementing CPOE as well as other processes needed to support Meaningful Use readiness using the McKesson Horizon application suite. Carolyn is a RN specializing in trauma and critical care, with professional experience in both the provider and vendor (Eclipsys) environments. And a new skill that 2/7 of the CT team have, she is an instrument rated private pilot working on finishing her commercial training…so she will be happy to copilot the Divurgent plane one day!

Michael Krawczyk
Michael Krawczyk has joined Divurgent within the Revenue Cycle Management team. Mike has hit the ground running supporting our existing team with his Epic Cadence and ADT/Prelude knowledge. In addition, Michael has a very strong technical background and expertise to supplement his application skill set. Michael has over 27 years of professional, technical and business experience where he has knowledge of quite a few applications including Kronos, MedSeries4, Harris Data and Ceridian. These are but a few of the systems Michael is familiar with. Michael is from Michigan and as we have discovered in recent discussions, a true hockey enthusiast. Only problem is he is a Wings fan, and we in Dallas have suffered at their hands too many times.

Heather Stouder
Heather Stouder has joined the Divurgent Business Development and Marketing team. Heather has worked as Director of Outside Sales for M&M Hospitality for the last 3 years. She has also worked as a History teacher in the Virginia and North Carolina public school systems. Heather is a graduate of James Madison and East Carolina Universities. Heather will be working closely with our business development and marketing team as we continue to work with new healthcare providers and grow Divurgent! Heather is located in our Virginia Beach office and will likely speak to most of you over time to share all of the interesting projects Divurgent is doing and has done!

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