Choosing an Activation Partner

Key factors in selecting a high-performing at-the-elbow support partner for your EHR implementation

When it comes to selecting an at-the-elbow support partner for your EHR implementation, all players are not created equal. Across the country there are hundreds, if not thousands, of people who make supporting go-lives their livelihood. To clear up a common misconception, all of the firms that provide go-live support pull resources from the same resource pool, even if they tell you otherwise.

This paper outlines some of the key factors that you should look for from your activation and go-live support partner. It also covers what you should expect from a high performing partner with the goal of setting you up for success in your future go-live.

Cost is always a factor when evaluating a service offering. As a buyer, you should be cost conscious with your project budget, but also recognize that this is also one of the most important and most visible phases in your implementation. When considering partners, do not decide based solely on budget. Instead, evaluate if your future vendor partner meets or exceeds the table stakes for successfully supporting your project.

#image_title #separator_sa #site_title

About the Authors


Adam Tallinger, RPh MHA CPHIMS

In his role at Divurgent, Adam serves as a client executive, manager to consulting services, partners with sales in new pursuits, and assists in new service development. As a highly experienced licensed pharmacist with over twenty-seven years of experience in electronic health record implementation, IT management, program and operational leadership, informatics, and healthcare operations, Adam brings a holistic view blending the needs of our clients, their affiliated providers, and the patients they serve

Hannah Ellerbee

Hannah brings over 15 years of implementation and practice administration leadership experience. Throughout her career, Ellerbee has been known for solving complex, enterprise-wide issues with scalable, sustainable, and thoughtful solutions. She brings a wealth of experience in large-scale implementations as well as a technical and revenue cycle skills when delivering high impact solutions. Hannah received her Bachelor of Art’s degree in Anthropology and is currently pursuing her MBA from the University of North Carolina at Chapel Hill.

About Divurgent

At Divurgent, a healthcare IT solutions firm, we’re focused on what matters most to our client partners. We use data-infused, flexible, and scalable solutions that demonstrate and quantify real value. With a Team committed to IT evolution, we deploy tailored solutions that help our clients achieve operational effectiveness, improved financial performance, and quality experiences.