Service-level–driven triage, application management, and expert support designed to ensure the stability, performance, and continuous improvement of your healthcare IT environment—across both legacy and modern platforms.
Service Desk Center
• Tier 1 service desk support for healthcare IT platforms, including Oracle Health (Cerner), Epic, and other legacy clinical and business systems
• Focus on First Contact Resolution (FCR) with clear escalation paths for higher-complexity incidents
• 24x7x365 service desk coverage, staffed by U.S.-based, onshore resources with healthcare application experience
• Integrated with client ITSM tools and ITIL-aligned incident and request workflows
Upgrades & Enhancements
• Planned, periodic upgrades and enhancements for supported clinical and business platforms, including Oracle Health (Cerner) and Epic
• Divurgent partners with client teams to plan, test, and execute upgrades with minimal operational disruption
• Project management and certified application resources provided as needed to support upgrade activities
• Flexible engagement model aligned to client timelines and platform roadmaps
• Ongoing maintenance and operational support for legacy and current-state healthcare applications
• Management of a configurable Service Catalog tailored to client-specific systems and workflows
• Enables internal teams to focus on strategic initiatives while Divurgent manages day-to-day operational tasks
• Monday–Friday core coverage aligned to client business hours, with on-call and emergency support available
• Dedicated application support resources providing deep functional and technical expertise across Oracle Health (Cerner), Epic, and ancillary systems
• Support for incident resolution, configuration, testing, optimization, and minor enhancements
• Designed to stabilize and extend the life of legacy platforms while supporting transition or modernization efforts, where needed
• Flexible coverage model scalable by application, volume, or time period
Divurgent’s managed services model adapts by application, demand, or timing, enabling organizations to extend capacity, reduce operational friction, and focus internal teams on strategic priorities.
