Service-level driven triage, application management, and expert Level II support that ensure continuous optimization of your EHR and healthcare IT environment
Level 1 Service Desk offering for EMR platforms and healthcare IT solutions
Focused on First Contact Resolution (FCR) and escalation as required for incoming phone or ServiceNow (SN) incidents
24x7x365 service offering staffed by onshore and application-knowledgeable resources
Quarterly, Bi-Annual or Annual upgrading of your Epic EMR solution and/or ancillary IT applications
Divurgent works with your team to manage your upgrade process
Divurgent Project Manager and necessary Epic certified team members plan, test and implement your upgrade
A team of Epic certified resources manage your daily EMR tasks
Divurgent manages a Service Catalog of supported activities, tailored to your individual needs
Allows your team to focus on strategic initiatives and enhancements
Monday – Friday service offering, tailored to your local business hours
Divurgent provides named, Epic Certified resources for augmentation or management of your Epic modules and ancillary IT applications
Includes ongoing upgrade, incident and enhancement support
Monday – Friday service offering, tailored to your local business hours. On-call and emergency engagement is supported, as needed
