Client Success Story: Secure Collaboration across 32,000 people through Microsoft Teams

In today’s climate, getting online has a whole new meaning. Many of us are spending all day every day online, switching to an environment of knocking on someone’s door for an answer to sending an instant message, a text, an email, and maybe a phone call too. Oh, then sending out a meeting invite. The way we are working is changing, and so is our technology.

Divurgent’s Microsoft Teams Adoption solution takes the guesswork out of how to bring your team together and truly collaborate on a virtual platform… we all know that’s no easy task. Read how we partnered with our client to bring a huge community together and working faster, better, smarter, and safer.

The Challenge

A large, multi-regional faith-based health system needed a way to bring secure collaboration tools to their 32,000 employees.

While they had a number of disparate systems for project management and collaboration, they were looking for a single unified solution for managing and tracking internal initiatives. Divurgent was there to help.

The Solution

Using the Office 365 platform as a foundation, we implemented Teams into the client’s organization. However, the implementation was just one aspect… we also provided a way to ensure optimal usage of the tool. We created a multi-directional training and communication program. Additionally, through the creation of “personas,” we developed a tailored experience for each of the client’s business units, and drove adoption by leveraging real-world examples of employee workflows.

The Result

Through Divurgent’s Microsoft Teams provisioning and adoption solutions, the client’s communication within and across business units rapidly accelerated. Individuals were able to share information in an open and transparent way across geographies… all within a single platform. Additionally, the tailored training and adoption approach increased usage of the tool, bending the learning curve, and expediting the benefits of the collaboration tool.

To find out how Divurgent can help you improve collaboration and enable more product virtual work amongst your workforce, contact us today.

About Divurgent

Divurgent is a full-service, healthcare-focused/HIT consulting firm led by people you actually want to work with. We’re one of the only firms out there that has your back for the whole journey. We can help you select an EHR or tool, implement it, staff it, bring you live, optimize it, and more. Three-hundred sixty degrees. Most of our focus is on EHRs, but we do much more than that. We think beyond the system and below the surface. Think workflow, digital strategy, operational readiness, change management and more. We’re most excited by helping you solve your most complex challenges.

We Attract, Develop, and Retain Top Talent | Our team has been in your shoes. Our consultants have worked within health systems, across all levels, so we bring operational and clinical expertise to every role. We have experts in EHR implementation, analytics, digital strategy, project management, managed services, and more, and we can rapidly source talent that fits our client’s project and culture.

Our Methodology is Proven | Our methodology considers operational realities, health system structural dynamics, and change management to present tailored solutions that are data-driven, scalable, and primed for adoption. And it’s future-focused: we design based on where your organization is going, not where it is today.

We Do What’s Right and Can Do It Quickly | Since 2007, we’ve been privately-owned, healthcare-focused, and driven foremost by commitment to our clients. This independence allows us to be agile – team members are empowered to make critical decisions in real-time – and flexible. Our relationships are much greater than the value of our contracts.

Join us at Club CHIME during ViVE 2026