As part of the firm’s Growth & Customer Experience Department, Divurgent has launched a customer-centric program focused on creating additional value for their clients before, during, and after an engagement.
June 23, 2021 – Virginia Beach, VA – Divurgent, an international IT consulting company, announces the launch of a new Customer Experience Program designed around key episodes across the customer journey and focused on creating additional value through improved communication, onboarding experience, quality management, and post-engagement follow up. The program will launch across a group of pilot customers in Q3 2021 and will be rolled out to all clients over the next 12 months.
Divurgent’s unique market position and data-informed approach already delivers high-value outcomes. This program offers added benefits and opportunities around other key touchpoints across the relationship. Divurgent has worked closely with clients and internal team members to design the program, which is inclusive of:
- Improved New Customer Onboarding – Divurgent designed an onboarding experience for new clients that features an introduction to our team and firm, establishes communication and escalation paths, and defines mutual expectations for each engagement.
- Higher Quality Assurance Standards – We partnered with key operational groups to improve upon our already above-industry-standard approach to quality management.
- Post-engagement Check-ins – New, more consistent routine post-engagement check-ins are designed to ensure product/service longevity across overall satisfaction, ongoing quality of work, expected outcomes, and more.
- Specially-curated Content & Experiences –We’ve established an industry and corporate information-sharing program that is specially curated for individual clients, delivering industry news, thought leadership from our team, recent client project outcomes, and opportunities to get involved with speaking/conferences or other events.
Steve Weichhand, VP of Growth and Customer Experience at Divurgent said of the program
“when I first took on my role as Vice President, Growth and Customer Experience, this program was a significant part of my vision for the department. This program helps to standardize and shine a light on many of the great things that we do for our customers today to create a delightful experience. It also gives our clients new opportunities to engage with our firm and get more out of our partnership together.”
Connect with Steve on LinkedIn
To enroll in updates about this program or sign your organization up for curated content, please click here.
