Deep Integration Allows for Powerful Service Desk Capabilities
January 27, 2022, Virginia Beach, VA – Divurgent announced today that they have officially joined Zendesk’s partner network and are collaborating to deliver world-class service desk solutions to Divurgent’s Managed Service customers. The partnership’s focus will be on the integration of Divurgent’s customers and end-user-centric ticketing experience that is seamlessly integrated with their Help Desks and Service Desks, reducing human capital and cost burdens on organizations looking to supplement or outsource their EHR-focused help desks and general IT service desks.
“IT organizations today are looking to do more with less in a post-COVID world,” said Emily Carlson, VP of Information Technology at Divurgent, “we’re seeing more and more customers ask for managed services to help increase an ever-growing need for IT support, despite continued reductions in budgets. We are in a position to take on the burden many organizations feel and help streamline functions and increase end user satisfaction through our integration and partnership with Zendesk.”
“We are pleased to add Divurgent to our dynamic partner network – their foothold in the healthcare industry gives our team an opportunity to partner in unique ways to solve the ever-changing needs of the healthcare industry, whether supporting their internal teams or their patients.”
Beth Friday Senior Vice President, Global Customer Engagement, Zendesk Sales
In their 2022 CX Report, Zendesk noted that there was a 20% increase in average weekly support requests since the start of the pandemic. The need for supplemental support through both people and technology is evident, and Divurgent is focused on deepening our capabilities in this area, starting with this partnership with Zendesk.
The firm is eager to begin working strategically with the Zendesk team and look forward to sharing our success and impact throughout the Healthcare industry.
Learn more about Divurgent’s IT Managed Services here.
About Us
Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners.
We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Throughout Divurgent’s 14-year history, we have experienced year-over-year growth measured in both revenue and employee headcount.
Excellence, Learning, Innovation, Trust, Enthusiasm—these are the ELITE Values that drive us to be more and do more—to redefine consulting and transform healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. www.divurgent.com
Press Contact: Megan Ailsworth, Manager, Marketing & Communications | megan.ailsworth@divurgent.com
