In this episode of The Vurge, Mike Kritzman, founder and CEO of SkillNet, talks about the role of competencies and operational excellence in healthcare IT with Divurgent President & Chief Operating Officer Wendy Hoffman. Mike shares his journey from managing teams at Oracle to founding SkillNet, a platform designed to help organizations inventory workforce skills, build competency models, and create targeted training plans. The conversation explores how clear competency frameworks provide both managers and employees with a roadmap for success, enabling transparent performance reviews and personalized development.
The discussion highlights Divurgent’s experience using SkillNet to support performance management and track one-on-one conversations, emphasizing the importance of clarity, consistency, and data-driven assessments. Mike explains how individualized training plans—based on skill gaps identified through assessments—help organizations foster growth and operational excellence. The episode concludes with advice for leaders: prioritize clarity in competency models to empower teams and drive continuous improvement.
Learn more about Mike Kritzman on LinkedIn.
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Divurgent is a full-service, healthcare-focused/HIT consulting firm led by people you actually want to work with. We’re one of the only firms out there that has your back for the whole journey. We can help you select an EHR or tool, implement it, staff it, bring you live, optimize it, and more. Three-hundred sixty degrees. Most of our focus is on EHRs, but we do much more than that. We think beyond the system and below the surface. Think workflow, digital strategy, operational readiness, change management and more. We’re most excited by helping you solve your most complex challenges.
We Attract, Develop, and Retain Top Talent | Our team has been in your shoes. Our consultants have worked within health systems, across all levels, so we bring operational and clinical expertise to every role. We have experts in EHR implementation, analytics, digital strategy, project management, managed services, and more, and we can rapidly source talent that fits our client’s project and culture.
Our Methodology is Proven | Our methodology considers operational realities, health system structural dynamics, and change management to present tailored solutions that are data-driven, scalable, and primed for adoption. And it’s future-focused: we design based on where your organization is going, not where it is today.
We Do What’s Right and Can Do It Quickly | Since 2007, we’ve been privately-owned, healthcare-focused, and driven foremost by commitment to our clients. This independence allows us to be agile – team members are empowered to make critical decisions in real-time – and flexible. Our relationships are much greater than the value of our contracts.
