Project Summary
Amid a looming maturity model deadline, our client sought to realign their digital maturity, resize their assessment package, and reach a higher HIMSS Outpatient Electronic Medical Record Adoption Model (O-EMRAM) maturity rating. Turning to Divurgent, a trusted partner and ally, the client navigated the complexities of the assessment process with precision and determination. Through tailored coaching sessions and strategic guidance, they not only completed the assessments on time but also achieved an industry recognition and the highest maturity rating. Together with Divurgent, they turned a perceived “checkbox task” into a resounding achievement, setting a new standard for their digital maturity in healthcare.
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The Challenge
Our client faced an imminent deadline for assessing their HIMSS’ Outpatient Electronic Medical Record Adoption Model (O-EMRAM), a widely recognized maturity model.* Despite the pressing need to fulfill this requirement, the assessment components needed to fit within the senior leaders’ day-to-day priorities. To gain leadership buy-in, the technology team sought to demonstrate the necessity of focusing on maturity. The team pre-purchased assessment models, hoping to easily complete this task. However, they soon realized the need to resize their assessment package and repurpose their investment with the validating organization. In a quest for a solution, and with their approaching deadline and dwindling resources, they turned to Divurgent, a longstanding partner with a successful history of assessment expertise and guidance.
Our Solution
With a wealth of experience in EMR maturity and optimization, along with being a HIMSS DHTP partner specially trained in the HIMSS models, Divurgent guided the client through the assessment process by aligning the package to the client’s needs.
As the validation stage approached, the client gathered team members to create the assessment presentation amid competing priorities. Divurgent provided assistance in refining the presentation deck for the client’s use during the maturity assessment interview, ensuring its effectiveness and clarity. Recognizing the client’s understanding of the assessment’s significance for advancing their maturity, as well as gaps in knowledge when addressing assessment questions, Divurgent held a series of one-on-one sessions with stakeholders. These sessions focused on addressing high-stake questions, ensuring an accurate portrayal of our client’s positioning, and striving for the highest maturity rating. They not only prepared stakeholders for the validation process but also instilled a confidence in navigating potential interview questions.
The Result
Our client not only completed the assessment on time but achieved a Stage 7 maturity rating, the highest possible, earning recognition from HIMSS. Alongside Divurgent, our client presented on their success and was also celebrated at the HIMSS Global Health Conference, allowing them to showcase their achievements and share best practices with peers. By leveraging Divurgent’s tailored services and expertise, our client transformed a perceived “checkbox task” into a significant accomplishment, demonstrating their commitment to digital maturity and excellence in healthcare.
*O-EMRAM is now known as the Community Care Outcomes Maturity Model (C-COMM)
