KLAS Research releases their Implementation Leadership Report, where Divurgent scores highly in each Customer Experience Pillar of Loyalty, Operations, Services, Relationship, and Value
October 14, 2020 – Virginia Beach, VA – Divurgent, an international IT consulting company, in conjunction with the release of KLAS Research’s 2020 Implementation Leadership Report, receives A’s* across the board on all Customer Experience Pillars, including Loyalty, Operations, Services, Relationship, and Value.
An excerpt from the report reads “A broad firm validated in this research mostly for Epic projects, Divurgent is reported to do a good job finding the right resources for a variety of project roles, including leadership positions. Clients describe their Divurgent consultants as competent, capable, and possessing the right expertise. Clients note that Divurgent is analytically driven, focusing on outcomes that can be tracked and measured. They praise the firm’s ability to meet timelines and keep projects on track and also appreciate that Divurgent’s resources provide good physician training and help physicians customize workflows and templates.”
Of customers interviewed*, 100% said they would buy Divurgent services again. The firm also scored above market average in the following areas: Executive Involvement, Engagement Execution, Quality of Staff/Consultants, Strategic Ability, and Overall Satisfaction.
“Our account lead does very good work in terms of connecting and staying in touch at the right level. [Divurgent’s] leadership on the project, the experts they bring in, and their account management are very tightly coordinated, and they are valued in the way they are supposed to be. The lead technical architect both coordinates downstream for the technical folks doing the work and plugs in the account management team very appropriately.”
A CIO was quoted in the report speaking about Divurgent’s focus on project execution and resource quality.
This is Divurgent’s first year on this report, and while the data is limited, the firm is a top contender across this KLAS category.
*Findings in this report are based on Limited Data.
