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Managed Services 2

Bring your technology vision to life by orchestrating seamless support and empowering users, all while managing costs.

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Elevate your business with our Managed Services, the key to streamlined operations and unparalleled efficiency. We’ll handle the complexities while you focus on what you do best. From IT infrastructure to daily operations, our comprehensive solutions ensure seamless management, proactive problem-solving, and optimal performance.

  • Analysis of historical data to determine staffing levels and peak and lowest volume times
  • Access to ticketing system, creation of call script, access to end user and agent knowledge bases
  • Tracking of agreed upon KPIs and SLAs
  • Establish reporting or dashboarding of productivity metrics
  • Establish regular cadence (monthly or quarterly) for meetings with primary stakeholder around productivity, operations, satisfaction, areas of improvement

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Co-create your own best practices. Reach out for a one-on-one.

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Success Story

Concierge Scheduling of Physician EHR Personalization

By automating EHR personalization, Divurgent dramatically reduced costs and increased participation for its client.

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Resource

Schedule a free ticket analysis

Divurgent offers a complimentary Ticket Analysis, based on 90 days of ticket data, to give you powerful insights through easy-to-understand dashboards. Contact us for additional details.

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Blog

Elevating Healthcare with a Managed Services Provider

Discover how a healthcare IT managed services provider (MSP) can alleviate your hospital’s tech concerns and elevate your quality of patient care.
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Engagement Accelerators

Every project at Divurgent leverages all four of our core pricipals. 
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Artificial Intelligence
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Automation
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Organizational Change Management
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Human-centered Design

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